PRIVACY POLICY
privacy policy
At Le Quadri Kuala Lumpur, we are committed to providing you with an exceptional guest service experience. Your personal information may be used to enhance your interactions with us, whether you are a guest, a patron, a visitor to our website or a business partner (referred to as “hotel” or “we”).
In accordance with the Malaysian Personal Data Protection Act 2010 and the Personal Data Protection Regulations 2013 (collectively referred to as the “Act”), we are dedicated to safeguarding your privacy. By engaging with us, you understand and agree that we may collect, use and disclose your personal information as outlined in this Privacy Policy.
In accordance with the Malaysian Personal Data Protection Act 2010 and the Personal Data Protection Regulations 2013 (collectively referred to as the “Act”), we are dedicated to safeguarding your privacy. By engaging with us, you understand and agree that we may collect, use and disclose your personal information as outlined in this Privacy Policy.
We recognise that your stay at our hotel and your experience on the Le Quadri Kuala Lumpur website entail a significant level of trust. We value that trust and prioritise the security and confidentiality of the personal information you provide. Please read this Privacy Policy to understand our privacy practices.
2. POLICY APPLICATION
This policy applies to personal information collected from all visitors and guests and addresses the use of that information in any form, whether oral, electronic or written. It reflects our commitment to protecting your personal information and has been adopted by the hotel and its affiliated companies. The terms “hotel,” “we,” and “our” throughout this policy refer collectively to these separate and distinct legal entities. This policy aims to describe the wide range of activities related to our processing of personal information.
3. TYPES OF PERSONAL INFORMATION COLLECTED
The term "personal information" in this Policy refers to data that identifies you as an individual or has the potential to do so. The types of personal information that we may process includes:
- Your name, gender, personal and work contact details, business title, date and place of birth, image, nationality, passport and visa information.
- Guest stays information, including dates of arrival and departure, goods and services used, special requests made and observations of your preferences regarding room and food choices, amenities and services.
- Your credit card details and account information for the Le Quadri Kuala Lumpur Guest Loyalty Programme, as well as any frequent flyer or travel partner programme.
- Specific information required to fulfil special requests, feedback or correspondence provided through inquiries, preferences, comments and responses to surveys, sweepstakes, contests, promotional offers or interactions with our website or apps (if applicable) and those of third parties.
- Information collected while at our hotel premises, including data from closed-circuit television systems and internet systems (such as wireless networks that gather information about your computer, smart device or location), key card systems and other security technologies.
- Business card contacts and other relevant details related to your business dealings with us.
- In limited cases, information concerning the financial credit of customers.
Much of the personal information we process will be provided directly by you or someone acting on your behalf. However, we may also infer personal information based on your interactions with us or receive it from third parties, such as booking agents, travel agencies or business associates.
There are instances where the personal information you provide or we collect may be deemed sensitive, including but not limited to your racial or ethnic origin, residential address, religious beliefs, membership in trade unions or professional associations, physical or mental health conditions, medical treatments, sexual orientation, income range and emergency contact information.
4. PURPOSE OF PERSONAL INFORMATION COLLECTED
Subject to the boundaries of the Act stated, we may collect, use and disclose relevant portions of your personal information to:
1. Provide and charge for hotel accommodations and other goods and services.
2. Liaise with third parties, including but not limited to travel agents, tour operators, online travel agencies, airline operators, banking institutions, credit card companies, market research firms, government agencies and statutory bodies.
3. Offer you a better or more personalised level of service, including information and services from third parties (such as additional guest services at our hotel, local attractions and transportation options).
4. Respond to requests for information and services, including those from third parties (such as restaurants or transportation providers).
5. Administer the Le Quadri Kuala Lumpur Guest Loyalty Programme.
6. Fulfil contractual obligations to you and anyone involved in making your travel arrangements (such as travel agents, group travel organisers, or your employer) and vendors (like credit card companies, airline operators, and third-party loyalty programs).
7. Conduct market research, customer satisfaction surveys, quality assurance surveys and direct marketing and sales promotion activities.
8. Ensure the safety and security of staff, guests and other visitors.
9. Maintain general record keeping.
10. Meet legal and regulatory requirements.
11. Test and evaluate new products and services.
We reserve the right to use and retain your personal information for as long as it is necessary to fulfil these purposes.
5. SHARING OF PERSONAL INFORMATION
We do not sell, process, record, store, share or disclose your personal information in any way. However, we may need to share your personal information with authorised third parties that perform services on our behalf. These third parties are restricted in how they can use or disclose the information, and this is limited to what is necessary for them to provide their services or to comply with legal requirements. All third-party vendors will sign a non-disclosure agreement with the hotel to ensure the privacy and security of the personal information they process for us.
5.1 Authorised agents, service providers, business associates and suppliers
As a hotel, we may outsource certain functions and information processing to third parties. We may also work with market research firms to help us contact guests for the purposes of market research and quality assurance. When we outsource the processing of your personal information or provide it to third-party service providers, they must sign a non-disclosure agreement in accordance with the terms and conditions of this policy and implement appropriate security measures.
5.2 Credit authorisation
When you apply for credit, your personal information will be shared with credit authorisation parties, such as banking and financial institutions. This will be done in accordance with applicable laws to assess whether to grant and maintain a line of credit for you.
5.3 Business transfers
As we grow our business, we might expand our hotel networks and other assets within our portfolio. In such cases, this may include the transfer of personal information we have collected about you or transfer control of that information as part of the business assets.
5.4 Legal requirements
We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or lawfully instructed to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to conform to relevant accounting and tax regulations as well as other laws in Malaysia.
6. INFORMATION COLLECTED BY THE LE QUADRI WEBSITE
Our website may collect information about your usage while you visit. This information can include the Internet Protocol (IP) address automatically assigned to your computer each time you browse the web, the date and time of your visit, the pages you access, the amount of time you spend on each page, the type of internet browser you use, your device’s operating system and the URLs of any websites you visited before and after coming to our site. This information is not linked to you personally unless you create a user profile, but we may maintain records of the device you are using.
6.1 Cookies and other similar technologies
The cookies technology used on our website allow us to evaluate and improve the functionality of our website. Cookies are packages of data that allow our website server to identify and interact more effectively with the customer’s computer. Cookies will spend time on identifying each user, thereby also providing additional login convenience.
6.2 Social media
Our website includes features such as plugins and other attributes that assimilate third party social media platforms into our website. You will be able to activate them manually. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you activate these plug-ins and other features, you will be doing so at your own risk.
6.3 User profile
You may create a user profile on our website to place a room booking and facilitate your online transaction. We may use the information provided by you to store in our customer relationship management database and other relevant databases, if applicable. By creating a user profile, you are agreeing that we may use the personal information you provide for these purposes. You can view, update or remove any personal information that you have provided to us for inclusion in your user profile by amending your user profile online. If you subsequently decide to remove your user profile, we reserve the right to use any personal information previously provided by you for record keeping and quality assurance purposes.
6.4 Security
We prioritise Internet security to the best of our ability. It is our duty to protect your personal information while you browse our website. At Le Quadri Kuala Lumpur, we utilise the Secured Socket Layer (SSL) software to encrypt the personal information you provide. If your browser supports SSL, your personal information will be transmitted securely. The personal information we collect from you online is stored by us and/or our service providers in databases that are safeguarded through a combination of physical and electronic access controls, firewalls and other security measures. However, please note that while we strive to maintain security, no measures can completely prevent the loss, misuse or alteration of personal information. Le Quadri Kuala Lumpur is not liable for any damages or liabilities related to such incidents.
7. OPTION
You have the option to restrict the personal information you provide to us. However, please note that by choosing not to provide certain details, you may limit your experience with us. For instance, we cannot make a reservation without a name or NRIC (National Registration Identity Card) or passport number.
If you share your contact details, such as your postal address, email address, telephone number or fax number, we may contact you about our latest products, services, promotions and events that we believe may interest you.
When you create an account with our Guest Loyalty Programme, you will need to specify your communication preferences. We may also ask how you would like to receive offers, marketing and promotional information (e.g., via email or regular mail) and whether you are willing to participate in surveys. You can also change your preferences at any time, in accordance with this policy.
In addition to agreeing to this policy, other relevant laws may require additional consent to be obtained before sending you information that you have not specifically requested. In some cases, your consent may be implied, such as when communication is necessary to fulfil your requests or when you voluntarily provide your information for our use. In other cases, we will seek your consent as soon as possible, especially if the information collected is considered sensitive personal information (SPI) under local regulations.
We will honour any request from you not to receive direct marketing materials. When we receive such a request, your contact details will be "suppressed" rather than deleted. This ensures that your request is recorded and retained unless you later provide consent that overrides it.
Additionally, you may request that we correct, cancel or stop processing or using the personal information we hold on you.
8. CHANGE OF POLICY
As our Le Quadri Kuala Lumpur develops, this policy is subjected to change and any updates will be identified accordingly. Any changes to our policy will become effective upon notification of the revised policy on the website.
9. CONTACT US
While this policy does not, in itself, create contractual rights, Le Quadri Kuala Lumpur has ensured compliance the laws of Malaysia by establishing a set of binding standards and policies. In the event of any discrepancies between the English version of this policy and any other language version, the English version shall take precedence. Should you have any questions regarding this Policy, please feel free to submit a written enquiry to us. For any queries or complaints, you can contact us at (+60)11 3534 5879, or by emailing [email protected].