FAQ
faq
General
Our check-in time is at 3 pm (in the event of high occupancy, check-in might be later). Should you need earlier accommodation, please do inform us although it is not guaranteed as it is subject to the availability of the rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating their name, address, nationality, identity card number, place and date of issue to ascertain the identity to be saved in the registry. Le Quadri Kuala Lumpur will make every effort to honour any special requests (specific floor or room number, extra mattresses, crib etc.) subject to availability upon your arrival. Le Quadri Kuala Lumpur reserves the right to refuse service to any guests who do not follow or comply with our hotel policies.
Our check-out time is at 12pm. Request for a late check-out can be directed to the front office on the morning of your departure and may be subject to availability and/or an additional charge.
UCSI Hotel is a smoke-free hotel. If a guest is caught smoking in any areas within the Hotel, the management will levy a “Smoke Elimination Fee” of RM200 that will be posted to the guest’s account upon check-out. Kindly note that in line with the Malaysian Governments proposal to pass an act in December 2016 that may effectively make all Hotel premises as “Smoke-Free”, we may revise this policy from time to time.
We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces. For in-house hotel guests, we allow up to two concurrent devices connected per room. For dining guests, Wi-Fi Internet access is available but is chargeable. As this is a complimentary facility, you may experience some speed limitations when browsing even though we have taken great effort to balance the load connected. For in-house hotel guests, should you require additional concurrent devices or dedicated bandwidth, please contact our associates at the reception.
We have a 24-hour self-service workout facility or small gymnasium featuring free weight, treadmill and stationary bikes located at Level 4. Please refer to our Facilities page.
Yes, we do. Our Guest Laundry Service is chargeable. The cost of the laundry would also depend on how fast your laundry will be ready for collection.
Yes we do. Our Room Service operates for 24 hours.
Yes, we do. Our dedicated business centre includes an internet station at Level 2. Our associates are happy to assist you should you have any special request for faxing, printing, etc. Please note that our internet station is also provided on an “as is” basis.
Yes, we do provides carparks within the Hotel’s premise. This is a covered carpark, which is provided on a complimentary basis for our in-house room guests. The carparks are based on a first come, first serve basis. Please be informed that the vehicles are parked at the owners’ own risk.
The carparks outside of the hotel premise are under the jurisdiction of local council. Vehicles parked in front of UCSI Hotel are at the owners’ own risk and the hotel will not be liable for any damage or loss.
Yes, we do have a swimming pool in UCSI Hotel. Please refer to our Facilities page.
All wellness packages come with a standard double / twin room. Visitors can choose to upgrade their rooms subjects to availability.
Rooms and Reservations
If you had booked directly from our website or over the phone, please contact us +6 08 259 6610 or +6 08 259 6612 to modify or cancel your reservation. As an alternative, drop us an email [email protected]. For reservations made via Agoda.com, Booking.com, Expedia.com, Hotels.com, etc., kindly contact the respective customer service centres from the channel that you booked from.
Kindly contact the customer representative of the channel through which you made your reservation.
HOW BIG ARE YOUR ROOMS?
At UCSI Hotel, we try to be as upfront as possible and we take the time to ensure all our guests are comfortable. The sizes, based on room category, are as follows;
- Standard Superior: 31.80 m2 (2 single beds) / 38.60 m2 (1 king bed)• Deluxe: 55.40 m2 & 41.60 m2• Junior Suite: 63.65 m2• Executive Suite: 100.90 m2
We allow all of our room types to have the option of adding an extra bed. For more details, please contact us at +6 08 259 6610 or +6 08 259 6612 or drop us an email [email protected].
You must be 18 years of age with a valid ID to check in to the hotel.
We require a credit card at the time of booking. You must cancel outside of 72 hours prior to arrival to avoid a one night’s room and tax to your card. If you do not provide your credit card details, this is considered a NON-GUARANTEED reservation and we reserve the right to release your room reservation by 6pm on the day of arrival. Please note that for special rates, packages and certain peak seasons, this policy is subject to change. The following cancellation charges will be applicable upon your confirmation;
- 50% of total estimated charges if cancelled 30 days prior to the actual date of arrival
- 75% of total estimated charges if cancelled 15-29 days prior to the actual date of arrival
- 100% of total estimated charges if cancelled 14 days prior to the actual date of arrival
Yes, presentation of a valid government-issued identification is required at the time of check in.
Children below the age of 12 and under stay for free in existing bedding when accompanied by an adult. The maximum number of children allowed in all rooms when using existing bedding is 1 only.
The maximum number of occupants per room category are as stated below;
- Standard Superior: 2 Adults.
- Deluxe: 2 Adults.
- Junior Suite: 2 Adults.
- Executive Suite: 4 Adults.
With the addition of an extra bed, the maximum number of adults shall take into an account an additional of 1 Adult. We allow 1 Child Only below the age of 12 and under to stay for free using existing bedding as a combination/addition to the maximum number of occupants per room. The hotel reserves the right to refuse service to any guests who do not follow or comply with hotel policies.
Baby cots/cribs are provided free of charge and subject to room availability. Kindly make a request during your reservation.
Yes, we do have interconnecting rooms. For more details, please refer to our Rooms page.
Yes, we do have handicap friendly rooms. For more details, please refer to our Rooms page.
Yes, we do. An early departure fee in an amount of up to one night’s room charge and tax will apply.
Direction and Transportation
Please see our Map page. If you have any difficulties, please call us directly at +6 08 259 6610 or +6 08 259 6612.
Our GPS Coordinates are 1°33’53.5″N 110°24’19.2″E or 1.564861, 110.405326. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.
DINING
Please refer to our Restaurant page for further details.
ACCOUNTING
Should you have any queries concerning your bill, please contact us at +6 08 259 6610 or +6 08 259 6612 or drop us an email [email protected].
For Credit Cards, we currently accept VISA and MASTERCARD. When you check in to UCSI Hotel, we will take a room deposit via cash or an authorisation from your credit card to cover any incidental charges such as Room Service. For deposits paid by cash, we will refund this amount at checkout, depending on the mode of payment. For deposits via the authorisation of your credit card, the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorisation from your account within 5 working days after checkout. We do not accept personal cheques.